Return & Exchange

REFUND POLICY:

RETURN POLICY:

  • Initiate a return within 4 days of receiving the item.
  • The item must be in its original, un-used, and with original packaging.
  • Any missing item may result in a partial refund.
  • Refund will be processed after receiving the item(s) and verifying its condition.
  • Allow 7-10 business days for the refund in your original payment method
  • Return shipping costs are not covered.
  • Return and/or exchanges not accepted after 4 days.

 

DAMAGED ITEMS RETURN & EXCHANGE:

  • Report within 48 hours with clear photographs of the damaged items and its packaging.
  • Securely package a damaged item using its original packaging.
  • Return for a full refund or replacement.
  • Note that our unique jewelry pieces have limited availability. We may not always have the exact same item in stock for exchange.
  • Return shipping costs are covered for damaged items.

INITIATING THE REFUND / RETURN / EXCHANGE:

  • Contact us via our email saqafatjewels@outlook.com
  • Provide full name, order confirmation number and photograph(s).

CANCELLATION:

  • Cancellation is possible before shipping, not possible once shipped.
  • Initiate a cancellation via our aforementioned email address within 24 hours of order placement after which cancellation will not be accepted.

CONTACT US:

  • Email: saqafatjewels@outlook.com
  • Phone: +1-331-444-2909, Monday - Friday, 9 am - 5 pm CST